Shipping
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HOODFRESH uses Canada Post for orders with Canadian delivery addresses and USPS, UPS, and APC Shipping for United States and international orders. Any applicable duties and taxes incurred are the responsibility of the recipient and are paid directly by the recipient of the goods for goods sent. Packages can be sent to the same address as your billing address or to another address of your choice. Either option may be selected during the checkout process.
Delivery Schedule
Since all our products are handmade and made to order, it can take up to 8 – 10 business days for orders to be processed and made. However, in most cases we will normally strive to have a turnaround time of 5 business days or less for orders to be fulfilled, although this may vary during busy times like holidays and Christmas.
Shipping Costs
We offer a flat rate shipping charge of US$7.95 for orders to all the countries we ship to - regardless of order size.
Reaching Us
If you need to reach us, please email us using the link on the contact us page. We will always try to respond within 24 Hours.
Return /Refund Policy:
Any item(s) can be returned for a refund, if it qualifies under the following terms:
You can cancel your order within 7 days of delivery and send it for refund. The item(s) must be unworn, unused and in unsoiled condition in the original packaging. Contact us if you would like a refund and we would send you instructions on how to proceed. Please print off a copy of your order and indicate on the printout that you would like an exchange or a refund and include it in the item you are sending back to us.
Returned goods should be sent by recorded delivery as we are not liable for items lost in the post. Postage incurred when ordering or returning goods are not refundable.
Please do not return any goods for a refund or exchange unless you qualify under all the above terms and conditions, as we will be unable to process the refund. You will have to pay for postage to return the item to us but we will not charge any extra to return the exchanged item to you. It normally takes up to 12 working days for your account to be credited from the day we receive your cancellation.
Please note that when you place your order you are accepting the above refund policy.